Acceptable Use Policy

This Acceptable Use Policy ("AUP") is part of the ReadySMS Terms of Service. By using the ReadySMS platform ("Service"), you agree to comply with this AUP. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. Lawful Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws, including but not limited to:

• The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227
• The CAN-SPAM Act
• All applicable FCC and FTC regulations
• State telemarketing and consumer protection statutes, including Florida (FTSA), Washington (CEMA), Oklahoma (OTSA), and California (CIPA, CCPA, CPRA)
• 10DLC (10-Digit Long Code) registration requirements
• The Campaign Registry (TCR) guidelines
• CTIA Messaging Principles and Best Practices

You must not use the Service to send unsolicited messages, spam, or any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.

2. Prohibited Content

You may not use the Service to send, and you warrant that you will not send, any message that:

• Impersonates any brand, business, government agency, financial institution, person, or organization that you are not expressly authorized in writing to represent — including but not limited to banks, retailers, shipping carriers, tax authorities (IRS, state tax agencies), social services (SSA, Medicare), law enforcement (FBI, DHS), the DMV, utility providers, and telecommunications carriers;
• Constitutes phishing, smishing, credential harvesting, or any attempt to obtain personal, financial, or authentication information through deception (including messages that ask the recipient to "verify," "confirm," or "unlock" an account, or that reference fake package deliveries, fake payment issues, or fake account suspensions);
• Promotes fraudulent schemes including fake prizes, fake debts, fake refunds, fake inheritances, or investment scams;
• Violates the SHAFT guidelines (Sex, Hate, Alcohol, Firearms, Tobacco) without all age-gating and consent requirements in place;
• Contains URL shorteners (bit.ly, tinyurl.com, t.co, and similar bare shortening services) — all links must use a domain that is publicly associated with your registered brand;
• Uses misleading sender identity, fake urgency, fabricated deadlines, or any other deceptive practice;
• Is sent to any recipient who has not provided proper consent under the TCPA and applicable state laws.

3. Consent Requirements

For every message you send through the Service, you represent and warrant that:

• You have obtained prior express written consent from the recipient as required by the TCPA, applicable state laws, and carrier policies, including any applicable "established business relationship" or transactional exemptions;
• You have collected and retained consent records sufficient to demonstrate compliance in litigation or regulatory inquiry;
• You have honored all opt-out requests (STOP, UNSUBSCRIBE, QUIT, CANCEL, END) on a real-time basis across all channels you operate;
• You are not sending to any phone number on a do-not-call list, federal Do-Not-Call Registry, or known TCPA-litigator list to the extent applicable;
• The content of your message complies with all applicable laws, the Prohibited Content rules, and carrier guidelines;
• You are sending only within permitted contact hours under the TCPA (8:00 AM to 9:00 PM in the recipient's local time zone, or stricter state limits where applicable).

4. Content Inspection and Filtering

ReadySMS reserves the right, in its sole discretion and without prior notice, to inspect, filter, delay, quarantine, or refuse delivery of any message that we reasonably believe violates this AUP, the Terms of Service, any law or regulation, or any carrier or aggregator policy. Automated pre-send filters and post-send compliance audits may block or flag messages. ReadySMS shall have no liability for any delay in delivery, non-delivery, loss of business, or other damages arising from any action taken under this section.

5. Enforcement

Violations of this AUP may result in:

• Automatic blocking of non-compliant messages with a 5× credit fee
• A per-violation fine of $500 per message for confirmed prohibited content
• Carrier pass-through fees for any fines or penalties incurred by ReadySMS due to your messaging traffic
• Suspension or termination of your account

For full details on compliance penalties, carrier pass-through charges, and indemnification obligations, see Section 6B of the Terms of Service.

6. Reporting Violations

If you become aware of any violation of this AUP, please report it to abuse@readysms.io or support@readysms.io.